Shipping & Returns - FDX Sports AU

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Shipping & Returns

SHIPPING Information

Our shipping methods focus on efficient and fast delivery. We work to meet your expectations, and always keep you satisfied. 

How Do We Ship / Cost?

For shipping, we utilize the services of Australia Post Service, an efficient international courier service. Within Australia regular post is free, express post is $14.99 and rest of the word is order $150 and over is free under $150 for international order flat rate $19.99

When are the Orders Dispatched?

Our packages are dispatched within 1 business days from Monday to Friday from local Australia based warehouse.

 How long will my Order Take?

Please bear in mind that usual delivery times can vary, depending on the destination. Using an effective means, your delivery can take Within Australia free regular post takes 3 to 5 business days, Express post 1 to 2 business days, International 7 to 15 working days

 How To Track The Parcel?

After receiving your order within 1 business days we will send you tracking and dispatch notification in your email.

 Things to Take Care of

  • Please take care that  it is a legal requirement that we declare the full value of the goods (without shipping charges) on all packages. Shipments may be subject to import duties and taxes. Once the shipment reaches your local area, the duties and taxes will apply. Please acknowledge that it is a punishable criminal offence to give false information on this form. We don’t inaccurately describe the information, claim a lower price than actual or mark something wrongfully as a gift. For more details of custom charges, please contact your own custom authorities for the latest rates.
  • You, our valued customer, must handle the additional charges for the customs clearance. We are restricted in this domain since we have no control over charges and we cannot predict what they may be. Following this, we are unable to reimburse any costs regardless of the circumstances.

Refund and Exchange

Inform us of your return or exchange by emailing us at shop@fdxsports.com.au. Although this is not the official requirement, it can speed up your process.

For facilitating returns, we offer

  • 100% money back guarantee if you aren’t satisfied with your purchase.
  • In case of an exchange, customers will not be charged for re-posting.

Note: It is imperative that the customers demand a full refund or exchange within 40 days of receipt. 

Terms and Conditions for Returns or Exchange:

We strongly recommend that you use a delivery method for returns or exchanges that confirms delivery of goods with a signature.

  • Goods need to be returned in re-saleable condition. They shouldn’t have been worn or washed.
  • Goods must be returned with labels and tags attached.
  • Until the goods have been received, no refund or exchange will be made.
  • Cost of return will be implied on the customers
  • International or additional first class postage costs are not refundable